The home of Matsuda Mulville Thinking
#CustomerFocus
Organisational strategy orientated towards customer satisfaction and engagement—responding to knowledge and feedback to deliver superior goods or services
Success cannot be measured by financials alone
True success cannot be measured by financials alone, but by focusing on the critical perspectives that rarely appear on spreadsheets pored over in ivory towers. Successful business recognises the importance of learning and growth: aligning internal processes with customer perception, employee satisfaction and social or …