What airline safety teaches us about customer value and improvement

What airline safety teaches us about customer value and improvement

by PeterMulville
Improving customer satisfaction demands less failure

Improving customer satisfaction demands less failure

by PeterMulville
Time for business success is a-changin’

Time for business success is a-changin’

by PeterMulville
Sought-after adaptable candidates failed by rigid processes

Sought-after adaptable candidates failed by rigid processes

by PeterMulville
Why inflexibility at work is so last-century

Why inflexibility at work is so last-century

by PeterMulville
Planned Obsolescence drives repeat purchases of the same thing

Planned Obsolescence drives repeat purchases of the same thing

by PeterMulville
Does your response to customer-service failure make a difference?

Does your response to customer-service failure make a difference?

by PeterMulville
The Five P’s of Recruitment

The Five P’s of Recruitment

by PeterMulville
Global coverage without a dedicated global presence

Global coverage without a dedicated global presence

by PeterMulville