The home of Matsuda Mulville Thinking
Organisational strategy orientated towards customer satisfaction and engagement—responding to knowledge and feedback to deliver superior goods or services
Money is like fuel. Cars need fuel, but the purpose of the car is not to buy more fuel. Business is the same. The purpose of business is not to make money, it’s to advance a greater purpose or cause. —Simon Sinek This keeps me …
True success cannot be measured by financials alone, but by focusing on the critical perspectives that rarely appear on spreadsheets pored over in ivory towers. Successful business recognises the importance of learning and growth: aligning internal processes with customer perception, employee satisfaction and social or …
