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#CustomerFocus

Organisational strategy orientated towards customer satisfaction and engagement—responding to knowledge and feedback to deliver superior goods or services

People, Process and Product recover business equilibrium

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What airline safety teaches us about customer value and improvement

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Improving customer satisfaction demands less failure

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Time for business success is a-changin’

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Sought-after adaptable candidates failed by rigid processes

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Why inflexibility at work is so last-century

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Planned Obsolescence drives repeat purchases of the same thing

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Does your response to customer-service failure make a difference?

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The Five P’s of Recruitment

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Article Focus Hashtags Cloud

#AdaptiveLeadership (34) #Antifragility (47) #BusinessCapability (10) #BusinessCreativity (35) #BusinessMaturity (14) #ChangeFacilitation (27) #CommunicationCoordination (56) #CriticalThinking (40) #CustomerFocus (33) #DecisionMaking (35) #DevilsAdvocate (17) #DisruptiveInnovation (34) #Dysfunction (32) #EmergentBehaviour (43) #EmotionalIntelligence (49) #Governance (28) #Judgement (41) #LeanThinking (17) #Lockdown (5) #PeopleFirst (54) #ProblemSolving (15) #ProcessImprovements (28) #ServiceOrientation (34) #StrategicPlanning (26) #Volunteering (5) #WordsLiteracy (5)

Biting Sounds (Blog)

#BusinessCreativity, #Lockdown, #ProcessImprovements

Adaptation is the economic cure

Adaptation may be the only economic cure to...

#Lockdown

Lurid reports of burning telecom masts

What's more stupid? People setting fire to telecom...

#BusinessCapability, #Dysfunction, #ProcessImprovements, #ServiceOrientation

The times they are a-changin’

The times they are a-changin' and it wasn't...

#Antifragility, #CriticalThinking, #EmergentBehaviour, #Judgement

Easter Sermon: biting the hands that feed

What far-reaching consequences await social interaction? How are...

#WordsLiteracy

Absorbing the written word

We absorb the written word in an intimate...

#Lockdown, #Sundries

Sarah Dunant’s Leaving Florence

Leaving Florence is Sarah Dunant's prophetic views on...

#AdaptiveLeadership, #BusinessCreativity, #CriticalThinking, #EmergentBehaviour, #Judgement

Overturning commercial norms.

There's a good reason why exciting, dynamic and...

#Lockdown, #Sundries

Life in post-disinterested times

Are these post-disinterested times? Togetherness neutering tech's insatiable...

#BusinessCreativity, #CommunicationCoordination, #CriticalThinking, #Lockdown

Nurturing togetherness, collaboration and cooperation

It is imperative that entrepreneurs and small businesses...

#AdaptiveLeadership, #EmotionalIntelligence, #Lockdown

Demagogues’ indefensible business-as-usual practices

Demagogues rarely care about anything / anybody other...

#DecisionMaking, #EmotionalIntelligence, #Sundries

Choose contemplation and thinking. Choose sociable behaviour. Choose living itself.

We cannot solve human problems by decision-making based...

#CommunicationCoordination, #EmotionalIntelligence

Better than you, better than me

It's not okay to act superior. Believing you're...

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