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#CustomerFocus

Organisational strategy orientated towards customer satisfaction and engagement—responding to knowledge and feedback to deliver superior goods or services

People, Process and Product recover business equilibrium

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What airline safety teaches us about customer value and improvement

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Improving customer satisfaction demands less failure

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Time for business success is a-changin’

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Sought-after adaptable candidates failed by rigid processes

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Planned Obsolescence drives repeat purchases of the same thing

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Does your response to customer-service failure make a difference?

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The Five P’s of Recruitment

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Global coverage without a dedicated global presence

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Article Focus Hashtags Cloud

#AdaptiveLeadership (34) #Antifragility (46) #BusinessCapability (15) #BusinessCreativity (36) #BusinessMaturity (17) #ChangeFacilitation (26) #CommunicationCoordination (53) #CriticalThinking (41) #CustomerFocus (30) #DecisionMaking (35) #DevilsAdvocate (17) #DisruptiveInnovation (33) #Dysfunction (31) #EmergentBehaviour (44) #EmotionalIntelligence (49) #Governance (25) #Judgement (43) #LeanThinking (17) #Lockdown (11) #PeopleFirst (55) #ProblemSolving (16) #ProcessImprovements (27) #ServiceOrientation (32) #StrategicPlanning (26) #Volunteering (6) #WordsLiteracy (5)

Biting Sounds (Blog)

#AdaptiveLeadership, #Dysfunction, #EmotionalIntelligence, #PeopleFirst

When swinging the lead is too heavy to bother

To swing the lead, according to the Longman...

#AdaptiveLeadership, #BusinessCreativity, #CriticalThinking, #EmergentBehaviour, #Judgement

Success overturns commercial norms

Since exploiting opportunity requires balancing priorities, exciting, dynamic...

#CustomerFocus, #EmotionalIntelligence, #ServiceOrientation

Customer Service Orientation struggles with failure-demand

As failure-demand increases to untenable levels, Customer Service...

#BusinessCreativity, #CriticalThinking, #Lockdown, #ProcessImprovements

Coronavirus COVID-19 commercial vaccines are adaptation and learning

While learning is among commercial vaccines protecting against...

#CustomerFocus, #ServiceOrientation

Needs, Wants and Delighters

Organisations competing with each other in a race...

#BusinessCreativity, #CommunicationCoordination, #CriticalThinking, #Lockdown

Nurturing togetherness, collaboration and cooperation

Entrepreneurs and small businesses consider it imperative to...

#Lockdown, #Sundries

Sarah Dunant’s Leaving Florence

Leaving Florence, Sarah Dunant's prophetic views on 21st...

#AdaptiveLeadership, #EmotionalIntelligence, #Lockdown

Demagogues’ indefensible business-as-usual practices

Besides their own wealth and power, demagogues disregard...

#ChangeFacilitation

Principles for organisational change from within

I recommend the following book to everybody with...

#ChangeFacilitation, #PeopleFirst, #ProcessImprovements, #StrategicPlanning

Disenfranchised Pioneers, Settlers and Town Planners

Balancing Pioneers, Settlers and Town Planners maintains healthy...

#BusinessMaturity, #CriticalThinking, #DevilsAdvocate, #Dysfunction, #Judgement, #LeanThinking, #ProblemSolving, #ProcessImprovements, #ServiceOrientation

Robbing Peter to pay Paul

The notion of rushing ahead without addressing initial...

#BusinessCapability, #BusinessMaturity, #EmergentBehaviour, #Judgement, #StrategicPlanning

Success, growth and development doing the right thing

When leadership prioritises face-saving over doing the right...

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