Category: #ProcessImprovements

Adaptation is the economic cure

Adaptation may be the only economic cure to social restrictions, and learning may be the only vaccine against the effects of future contagion and loss. Nature learnt this over millennia, yet over decades human stupidity is determined to ravage the environment and its lessons. However,…

The times they are a-changin’

The times they are a-changin’ and it wasn’t only Bob Dylan who noticed.  Customers perceive businesses that emphasise a customer-first approach to success.  And they recognise the contempt they’re shown by a contorted business in its dying throes, desperate to maintain its customer base—contempt indicative…