Category: #BusinessCapability

Don’t favour heroes over experts.

Individuals pursuing results-based heroism overlook team success and the role of process-experts who bind disparity into triumph. Don’t favour heroes over experts. Heroes are heroes because they are heroic in behaviour, not because they won or lost. ― Nassim Nicholas Taleb, Fooled by Randomness

Success, growth and development doing the right thing

When leadership prioritises face-saving over doing the right thing, employee excellence and success elude organisations. And modern, forward-thinking commercial success recognises doing the right thing is far removed from doing things right. While doing things right adheres to established action checklists, doing the right thing 

Poor leadership rejects a trained and capable workforce

If leadership overlooks staff needs and provides inadequate support and training, should employees be accountable for an inability to complete their duties? While staff strive for self-improvement, new skills and comprehension, indifferent leadership that fails to listen abandons high-quality service, safety and effectiveness. Rather than