Biting Sounds (Blog)

#CustomerFocus, #ServiceOrientation

I remain on friendly terms with these characteristics.

Why does integrity have a bad reputation nowadays, so bad that everybody gives it a cold shoulder? Much like its cousins quality, value and reliability, it is exiled from some aspects of today’s professional behaviour. I remain on friendly terms with these characteristics, I am pleased to admit.
#BusinessMaturity, #CustomerFocus

Courtesy is a small investment in a throwaway age.

Attempts at unpretentious, authentic communication are futile in a throwaway age of instant gratification. While some organisations are unable to recognise the commercial damage caused by failing to acknowledge customers and potential business leads, others are leading the way with exceptional courtesy and a genuine response. Courtesy is a small investment, yet it seems an expensive waste of time when profits overshadow people.
#CriticalThinking, #DisruptiveInnovation, #EmergentBehaviour

Change direction rather than moving forward constructively

Do not ‘move forward constructively’ when a change of direction is needed. Stop, consider the landscape and turn the corner. Moving forward together for simplicity’s sake merely takes you further away from the destination you should be trying to reach. Hear the dissenting voices who prefer to take a different route.
#CriticalThinking, #DevilsAdvocate

Better risk-taking professionals learn to dance on broken glass.

As children we dance on broken glass, we flirt with fire, we immerse ourselves in everything bad. We experiment with risk. We straddle the line between safety and danger — because it is fun. We evade harm and distress because common sense prevails, but we also make valuable mistakes from which we learn greatly. We are better risk-taking professionals as a result.
#PeopleFirst

Do not dwell on unfulfilled dreams.

Do not dwell on unfulfilled dreams. If endeavours fail to meet expectations, chalk it up as experience — appraise, reflect, understand and move on. Failures are the opportunities to learn that form the amazing people we are.
#BusinessMaturity, #Dysfunction, #PeopleFirst

What is your organisational approach?

The best CEOs exploit and fully utilise the talents of their people, while the worst see merit in actively encouraging demotivation, demoralisation and unfulfillment. What is your organisational approach?
#CriticalThinking, #EmergentBehaviour

Worthy people gain if we do the right thing.

Aiming for our absolute best is all we can do. Any higher expectation is ridiculous. Focus less on doing things right and concentrate on doing the right things. Worthy people gain if we do the right thing. We gain if we do the right thing.
#CustomerFocus, #EmotionalIntelligence, #PeopleFirst

If we are disrespected, do we disrespect in return?

If we are disrespected, do we disrespect in return? Or remain respectful and expose our integrity? A like-for-like response is ineffective in THIS situation. If we are respectful and expose our integrity, do we expect respect and integrity in return? Yes, we do. A low emotional intelligence, however, believes we expect disrespect in return.
#CriticalThinking, #DevilsAdvocate, #EmergentBehaviour

What is obvious is not obvious to those who cannot see it

It is simple, yet why don’t people understand it? Replicating success is more likely to produce failure. Only engaging with people who are seemingly successful is likely to impeded progression and evolution (in other words: breeds irrelevance and extinction). The seeds of growth begin with failure, time and time again, but what is obvious is not obvious to those who cannot see it.

Survivorship Bias

The Misconception: You should focus on the successful if you wish to become successful. The Truth: When failure becomes invisible, the difference between failure and success may also become invisible.
#AdaptiveLeadership, #BusinessCapability

Don’t favour heroes over experts.

Individuals pursuing results-based heroism overlook team success and the role of process-experts who bind disparity into triumph. Don’t favour heroes over experts.
Heroes are heroes because they are heroic in behaviour, not because they won or lost. ― Nassim Nicholas Taleb, Fooled by Randomness
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