Knowledge Areas and Roles

Business Innovation and Maturity

Added Value1
Agile Behaviour2
Antifragility3
Business Enablement4
Business Innovation5
Business Intelligence6
Business Maturity7
Communication Improvement8
Dysfunction9
Emergent Behaviour10
Emotional Intelligence11
Improvement strategies12
Lean thinking13
Management Consulting14
Process Improvement15
Quality Enablement16
Business Transformation17

Change Management

Change Advisory Board18
Change Control19
Change Facilitation20
Change Management21
Desired Outcome Facilitation22
Negotiation and Mediation
Release Management23
Solutions Implementation24
Business Transformation
Transition Management25

Critical Thinking

Complex Problem Solving26
Critical Thinking27
Decision Making28
Devil’s Advocate29
Dysfunction
Problem Management30
Professional Judgement31

Entrepreneurship

Craft Beer and Cider Industry Consulting32
Entrepreneurship33
European-Japanese commercial Integration34
Lean Start-up35
Management Consulting

Governance

General Data Protection Regulation, GDPR36
Governance37
Identity and Access Management38
IT Operations Management
IT Security39

IT

Administrative Automation and improvement
Application Management40
Business Intelligence
Change Control
Change Management
Continual Service Improvement41
Event Management42
General Data Protection Regulation, GDPR
Governance
Identity and Access Management
Intranet Development43
IT Advice and Consulting44
IT Operations Management
IT Security
IT45
MS Access Solutions46
MS Excel Solutions47
MS Outlook Solutions48
MS SharePoint Solutions49
MS Word Solutions50
Office Administrative Automation51
Portfolio Management52
Portfolio Operations53
Problem Management
Release Management
Service Delivery54
Service Management55
Service Operations
Service Orientation56
Service Validation and Testing
SharePoint Server
Solutions Implementation
SQL Database Administration, DBA
SQL Server Integration Services, SSIS57
SQL Server Reporting Services, SSRS58
SQL Server59
Technical Design Authority60
Technical Project Management61
Technical Team Leadership
Transition Management
VBScript, Visual Basic for Applications, VBA62
Website Development63
Windows SharePoint Services
WordPress Implementation

Knowledge Management

Administration64
Administrative Automation and improvement
Centre-of-Excellence65
Communication Improvement
Customer Relationship Management66
Document Control67
Document Coordination68
Document Management69
Enterprise Portal70
Knowledge Management71
MS Access Solutions
MS Excel Solutions
MS Outlook Solutions
MS SharePoint Solutions
MS Word Solutions
Office Administrative Automation
SharePoint Server
SQL Server Integration Services, SSIS
SQL Server Reporting Services, SSRS
Visual Basic for Applications, VBA
Webmaster72
Website Content
Windows SharePoint Services

Leadership

Adaptive Leadership73
Coaching74
Culture, Diversity and Inclusion75
Emotional Intelligence
Leadership76
Mentoring
Negotiation and Mediation
People First77
Performance Management78
Servant Leadership79
Team Lead
Technical Team Leadership

Online PresenceManagement

Brand Awareness and Marketing80
Content Writing81
Intranet Development
Online Presence Management82
Webmaster
Website Content
Website Development
Website Management
WordPress Implementation

Processes

Centre-of-Excellence
Continual Service Improvement
Critical Thinking
Improvement strategies
Lean Consulting83
Lean thinking
Process Improvement
Process Management84

Projects

Agile Behaviour
Business Analysis85
Negotiation and Mediation
Project Assistance86
Project Coordination87
Project Management88
Project Support89
Technical Project Management
Transition Planning90

Strategies and Outcomes

Added Value
Agile Behaviour
Antifragility
Application Management
BREXIT Transition Coordinator91
Business Enablement
Critical Success Factors92
Customer Orientation93
Desired Outcome Facilitation
Event Management
Improvement strategies
Key Performance Indicators94
Operations95
Portfolio Management
Portfolio Operations
ProblemManagement
Professional Judgement
Quality Enablement
Service Delivery
Service Management
Service Operations
Service Orientation
Service Validation and Testing
Strategic Planning96
Strategy97

Words and Literacy

Content Writing
Copyediting98
Copywriting99
Creative Writing
Essays and Articles100
Events Coverage101
Proofreading102
Reports Writing
Technical Documentation
Technical Writing103
Transcreation104
Words and Literacy105

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