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Courtesy —a price too high to pay?

Improving customer satisfaction demands less failure

Whipping square pegs into round holes

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“A willing Jack-of-all-trades, self-made contrary thinker, business flâneur and admitted personal-perfectionist.”

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#AdaptiveLeadership (40) #Antifragility (47) #BusinessCapability (16) #BusinessCreativity (44) #BusinessMaturity (24) #ChangeFacilitation (27) #CommunicationCoordination (52) #CriticalThinking (54) #CustomerFocus (33) #DecisionMaking (36) #DevilsAdvocate (18) #DisruptiveInnovation (37) #Dysfunction (35) #EmergentBehaviour (55) #EmotionalIntelligence (58) #Governance (26) #Judgement (49) #LeanThinking (18) #Lockdown (10) #PeopleFirst (62) #ProblemSolving (17) #ProcessImprovements (27) #ServiceOrientation (34) #SocialConscience (12) #StrategicPlanning (28) #Volunteering (7) #WordsLiteracy (6)

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