The home of Matsuda Mulville Thinking
#ServiceOrientation
Focus on managing operational capability and policies to offer assurance that businesses deliver effective and efficient services—for example: managing projects, change, assets, issues, knowledge and systems
Leadership, improvement or agreement motivates valued-added teams
Service levels decline, waste replaces value, operational costs increase, and productivity is suboptimal when organisations lacks adaptive leadership, performance improvement or operational-level agreements. Workforces dissolve into loose, shapeless divisions without the glue that forms colleagues and teams into effective, lean value-adding streams. Agreements are often …
Success cannot be measured by financials alone
True success cannot be measured by financials alone, but by focusing on the critical perspectives that rarely appear on spreadsheets pored over in ivory towers. Successful business recognises the importance of learning and growth: aligning internal processes with customer perception, employee satisfaction and social or …