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To cultivate respect and value through information transparency, inclusive interaction, and inspiring collaboration towards desired outcomes

Efficiency gains disregard volunteer participation

Efficiency gains disregard volunteer participation

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Cultural individualism wears its behaviour passively

Cultural individualism wears its behaviour passively

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Adaptive leadership shares information to reject miscommunication

Adaptive leadership shares information to reject miscommunication

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Do our truer constructs of reality discriminate against information?

Do our truer constructs of reality discriminate against information?

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To disregard fact is to justify ignorance acceptability

To disregard fact is to justify ignorance acceptability

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Accepting waste is to reject value opportunity

Accepting waste is to reject value opportunity

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Courtesy —a price too high to pay?

Courtesy —a price too high to pay?

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Improving customer satisfaction demands less failure

Improving customer satisfaction demands less failure

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Good judgement?  Meet the Limbic System, your commercial and interpersonal ally

Good judgement? Meet the Limbic System, your commercial and interpersonal ally

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Hare and Tortoise blamed for business-process failure

Hare and Tortoise blamed for business-process failure

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Be emotionally intelligent: don’t be a Fourth Industrial Revolution obsolescent

Be emotionally intelligent: don’t be a Fourth Industrial Revolution obsolescent

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What can I do for you?

What can I do for you?

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Sought-after adaptable candidates failed by rigid processes

Sought-after adaptable candidates failed by rigid processes

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Does technology enhance a relationship or replace human interaction?

Does technology enhance a relationship or replace human interaction?

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How is True Friendship defined?

How is True Friendship defined?

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Be a servant-custodian to the next generation: cultivate antifragility and encourage the realisation of dreams

Be a servant-custodian to the next generation: cultivate antifragility and encourage the realisation of dreams

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Liberation: how a potent community flourishes when unshackled from the siloes of discord and a web of constraint

Liberation: how a potent community flourishes when unshackled from the siloes of discord and a web of constraint

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When hearts are high the time will fly

When hearts are high the time will fly

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Appraisal is no substitute for Performance Management

Appraisal is no substitute for Performance Management

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EU Copyright Directive deemed unfavourable by MEPs

EU Copyright Directive deemed unfavourable by MEPs

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Opening the floodgates for superior customer-focus

Opening the floodgates for superior customer-focus

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Experience is a harvest to reap, too

Experience is a harvest to reap, too

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Sarcasm: a high form of intelligence. Or sarcasm?

Sarcasm: a high form of intelligence. Or sarcasm?

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How does your book end?

How does your book end?

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Knowledge is key to a self-improving business

Knowledge is key to a self-improving business

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Breaking the triangle of drama

Breaking the triangle of drama

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Is it fair to call an employee incompetent?

Is it fair to call an employee incompetent?

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Where to find customer-service in the Sea of Greed

Where to find customer-service in the Sea of Greed

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Why leader-experimenters need collaboration

Why leader-experimenters need collaboration

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What we learn about thinking from teenage misadventure

What we learn about thinking from teenage misadventure

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How do you deal with those unwilling to self-manage?

How do you deal with those unwilling to self-manage?

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Why our worst-case thinking unleashes the lynch mob

Why our worst-case thinking unleashes the lynch mob

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How Pioneers, Settlers and Town Planners can become the Disenfranchised

How Pioneers, Settlers and Town Planners can become the Disenfranchised

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What customers remember

What customers remember

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“I don’t discriminate. I treat people the same as I would like to be treated.”

“I don’t discriminate. I treat people the same as I would like to be treated.”

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Can I eat it? Will it eat me? Can I breed with it? Will it try to breed with me?

Can I eat it? Will it eat me? Can I breed with it? Will it try to breed with me?

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Are our words always right?

Are our words always right?

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How Emotional Intelligence results may not be emotionally intelligent.

How Emotional Intelligence results may not be emotionally intelligent.

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How meaningful interaction demonstrates humility and gratitude

How meaningful interaction demonstrates humility and gratitude

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How using ‘I’, ‘me’ or ‘mine’ unmasks the phoney team-player and distinguishes the tyrant.

How using ‘I’, ‘me’ or ‘mine’ unmasks the phoney team-player and distinguishes the tyrant.

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How I transitioned from unrealised dreams to valued volunteer.

How I transitioned from unrealised dreams to valued volunteer.

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Could looking in the mirror halt decline and increase customer-value?

Could looking in the mirror halt decline and increase customer-value?

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Could perfecting an equation create the perfect latté?

Could perfecting an equation create the perfect latté?

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Lucy, Ethel and the impact of not adopting Quality Management

Lucy, Ethel and the impact of not adopting Quality Management

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Variety, if controlled and measured, is the ingredient of a business process that gives it capability to evolve and mature

Variety, if controlled and measured, is the ingredient of a business process that gives it capability to evolve and mature

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Are we at a turning-point in employee / management relations?

Are we at a turning-point in employee / management relations?

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Random thoughts of a 1980s high school leaver, aged 16 ¼

Random thoughts of a 1980s high school leaver, aged 16 ¼

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How to deliver products or services consistently

How to deliver products or services consistently

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Lean Journey to the Centre of Excellence

Lean Journey to the Centre of Excellence

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Why management excels in a symbolic basement

Why management excels in a symbolic basement

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Lean Transformation of an ICT Organisation

Lean Transformation of an ICT Organisation

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Could an effective response to waste increase value?

Could an effective response to waste increase value?

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Article Focus Hashtags Cloud

#AdaptiveLeadership (40) #Antifragility (47) #BusinessCapability (16) #BusinessCreativity (44) #BusinessMaturity (24) #ChangeFacilitation (27) #CommunicationCoordination (52) #CriticalThinking (54) #CustomerFocus (33) #DecisionMaking (36) #DevilsAdvocate (18) #DisruptiveInnovation (37) #Dysfunction (35) #EmergentBehaviour (55) #EmotionalIntelligence (58) #Governance (26) #Judgement (49) #LeanThinking (18) #Lockdown (10) #PeopleFirst (62) #ProblemSolving (17) #ProcessImprovements (27) #ServiceOrientation (34) #SocialConscience (12) #StrategicPlanning (28) #Volunteering (7) #WordsLiteracy (6)

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